Dr Raza Mahmood
data scientist
Precise; knows what the models can and cannot do
The Assistant
Productivity targets rise, errors appear and colleagues fear for their jobs. Hollie learns how AI tools work, where they fail and how to use them responsibly, and becomes the person her manager trusts to say when the machine is wrong.
Planned · not started yet
Digital life & technology Living with uncertainty Ethics & integrity Competing advice Workplace Lightly witty Reflective
The premise
Productivity targets rise, errors appear and colleagues fear for their jobs. Hollie learns how AI tools work, where they fail and how to use them responsibly, and becomes the person her manager trusts to say when the machine is wrong.
The protagonist
Hollie Nwachukwu — Insurance claims handler whose team adopts AI tools
The council
Every council member is an original fictional character. None represents, quotes or is endorsed by a real person.
Fiona Hartigan
data-protection officer
Cautious; personal data is not a test set
Dr Lucy Penwarden
organisational psychologist
Human-centred; people fear what they are not told
How the story moves
One year of AI adoption in the team; a costly error in Book 2 leads to a policy Hollie helps write.
What readers take away
- How large language models work
- Hallucinations and how to verify outputs
- Data protection and confidentiality
- Prompting effectively
- Bias and fairness in automated decisions
- Skills that remain valuable
- Workplace AI policies
- Explaining AI decisions to customers
- Recognise when not to use AI
- Document AI use transparently
- Check AI outputs against sources
- Understand automated-decision rights
The books
- 1The rollout Planned
- 2The error Planned
- 3The policy Planned
- 4A year on Planned
Book titles are working titles and may change before publication. No book is on sale until the complete series is finished, checked and released.